FAQ

Do you do custom pieces?
Yes lots! We specialise in customised jewellery at blackcurrant pop! From slight tweaks of existing products to new & unique pieces, we would love to create a customised piece for you. Email us at blackcurrantpop@hotmail.com to find out more. 
How quickly do products ship out?
Most of our jewellery is made-to-order and usually takes between 1-4 days to assemble (customised pieces may take longer) In stock products will ship out within 1-3 business days. 
How should I care for my jewellery?
Avoid showering with/sweating in/exposing your jewellery to harsh chemicals such as cleaning products, creams and oils. Hardware may tarnish so please avoid liquids & keep your jewels safe.
Shipping
All our jewellery will ship within 1-4 business days. There are no tracking numbers available unless you select the tracking option at checkout. We are not responsible for lost products in the post but will do our best to help.
Returns
Every purchase is final sale, unless the product is damaged or defective, in which case we may be able to offer a refund or exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at blackcurrantpop@hotmail.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Import Taxes and Duties
International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.
Where are you based
North Wales, United Kingdom
Do you sell to wholesale
Yes, please get in touch at Blackcurrantpop@hotmail.com