FAQ & Shipping

Do you do custom pieces?
Yes lots! We specialise in customised jewellery at blackcurrant pop! From slight tweaks of existing products to new & unique pieces, we would love to create a customised piece for you. Email us at blackcurrantpop@hotmail.com to find out more. 
How quickly do products ship out?
Most of our jewellery is made-to-order and usually takes between 1-4 days to assemble (customised pieces may take longer) In stock products will ship out within 1-3 business days. 
How should I care for my jewellery?
Avoid showering with/sweating in/exposing your jewellery to harsh chemicals such as cleaning products, creams and oils. Hardware may tarnish so please avoid liquids & keep your jewels safe.
Shipping

Hair accessories, fashion jewellery, accessories, et.c ship within 5-10 business days of your order. hipping times are additonal to the above processing time of 5-10 business days. There are no tracking numbers available unless you select and pay for the Tracking or Courier option at checkout. We are not able to track your parcels without the tracking number. if you require a tracking number, please purchase during the checkout stage of your order.

All orders are shipped from the UK via Royal Mail, unless the courier option is selected at checkout. We then use a partner courier such as, FedEx, DHL, TNT, DPD, UPS and many others to provide the best service to you in your home country.

We can not be held liable for delays in the postal system due to unforeseen circumstances or issues that are out of our control, i.e. Coronovirus, Brexit, Christmas backlog, etc.

Shipping services and times vary around the world. If you have any questions, please email us at blackcurrantpop@hotmail.com before making your purchase.

Returns
Every purchase is final sale, unless the product is damaged or defective, in which case we may be able to offer a refund or exchange. We must be notified within 28 days of the purchase date.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at blackcurrantpop@hotmail.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Import Taxes and Duties
International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.
Where are you based?
North Wales, United Kingdom
Do you sell to Wholesale?
Yes, please get in touch at Blackcurrantpop@hotmail.com