FAQ, Shipping, Returns and Customs
We ship worldwide. Hair accessories, fashion jewellery, accessories, et.c ship within 2-5 business days of your order. Shipping times are additional to the above processing time of 2-5 business days. (As of 01/05/2022 we are working on a processing time of 3-5 working days) There are no tracking numbers available unless you select and pay for the Tracking or Courier option at checkout. We are not able to track your parcels without the tracking number. If you require a tracking number, please purchase during the checkout stage of your order.
All orders are shipped from the UK via Royal Mail or DPD courier. DPD Next Day operates on weekdays only not guaranteed for delivery on weekends/Bank holidays.
We can not be held liable for delays in the postal system due to unforeseen circumstances or issues that are out of our control, i.e. Coronovirus, Brexit, etc.
If re-shipping is required in the UK due to failure to receive the parcel, from DPD/Royal Mail the standard re-shipping fee is £5.75 + VAT. (i.e. Customer not present/no safe place/no response to correspondence from any interested party, etc.)
We must be contacted via email within 14 days of the shipment date if you believe your order to be late or missing. Any contact for a missing order outside of this 14 day period may result in any claims not being valid.
International shipments may be subject to import duties and taxes once your order reaches your country. Customs only hold parcels for between 3-5 days for payment of fees/duties. Please check your inbox including your spam/junk folders for any customs related emails. In some countries Customs may also call if you cannot be contacted by email. See below for more details on Customs.
Any shipments that are going to European and International business addresses must supply a valid VAT/PID/EORI number, where this is a requirement in the destination country. If not supplied and the shipment is returned to Blackcurrant Pop, the receiver is liable for all return costs.
Shipping services and times vary around the world. If you have any questions, please email us at firstname.lastname@example.org before making your purchase.
EU Customers (1st July 2021 onwards)
As of 1st July 2021 the rules for VAT collection will change in the EU. At the point of transaction on the Blackcurrant Pop website, all VAT will be charged applicable at your EU countries local taxable rate. This will speed up the customs and shipping process to you in the EU as any import VAT due on orders less than €150 in value will be paid for at the checkout stage
For shipments going to a business (B2B) in the EU, the business’ EU EORI and VAT number must be provided to us. The format of an EU EORI is the country code of the issuing Member State, followed by a code or number that is unique in the Member State. EORI formats differ across Europe. This information is required for Customs clearance of B2B parcels.
Some destinations require a Personal Identification Number for the receiver of the shipment in order for Customs to clear the shipment. Requirements and formats vary by destination, however examples include a DNI or NIE for Spain, a Norwegian National Identity Number for Norway or an Italian Codice Fiscale. Please check if this is required before sending your parcel to avoid delays or your parcel being returned.
If you are required to supply one or more of the above numbers in line with your countries tax and import requirements, please include them in the notes section when making your order or please email email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (when we have been contacted beforehand). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to a Blackcurrant Pop Gift Card which will be emailed to you. A refund will be given to your original payment method if any items your received were faulty or damaged in transit. Your refund will take into account any fees, charges, etc incurred by Blackcurrant Pop during the refund/return process. Please note that it may take up to 14 days to process refunds before being approved/rejected.
Import Taxes and Duties